![]() ![]() The JPMC Ombudsman acts as an independent mediator and makes recommendations to the customer and/or Chase to achieve a resolution that is fair to both parties. The JPMC Office of the Ombudsman independently reviews and investigates complaints made by customers that remain unresolved after going through the complaint process with Chase. If you have a complaint about possible mishandling of your personal information, you have the right to raise that complaint at any time with the Office of the Privacy Commissioner of Canada. Office of the Privacy Commissioner of Canada The FCAC supervises all federal financial institutions, including JPM Canada, to ensure compliance with federal consumer protection laws and with industry voluntary codes of conduct. Box 8Įmail: If you refer your complaint to OBSI, we will provide OBSI with a copy of the relevant information relating to your complaint after OBSI notifies us that it has received the complaint.įinancial Consumer Agency of Canada (FCAC) Ombudsman for Banking Services and InvestmentsĢ0 Queen Street West, Suite 2400, P.O. ![]() Step 4: If you are not satisfied with our decision or 56 days have passed since we received your complaint and we have not issued a decision, you may refer your complaint to the Ombudsman for Banking Services and Investments (OBSI), an independent body appointed to resolve disputes between financial institutions and their clients, at: Step 3: If your complaint has not been resolved to your satisfaction after following steps 1 and 2 of this complaint process, you may ask the Complaints Officer at JPM to elevate your complaint to JPM Canada’s Chief Complaints Officer. Your complaint will also be sent to a Complaints Officer at JPM Canada if your first point of contact is unable to respond within 14 days. Step 2: If you are not satisfied with the response offered to you by your first point of contact at JPM Canada, you can ask that person to elevate your complaint to a Complaints Officer at JPM Canada. Once we receive your complaint, we will provide you with a written acknowledgment of receipt, together with a copy of these Procedures. Step 1: If you are not satisfied with a product or service that we offer or provide or the manner in which we do it, please notify your main contact at JPM Canada as soon as the problem arises, by phone or email. JPM Canada is committed to complying with all applicable laws and regulatory requirements and offering excellent customer experience. These Complaint-Handling Procedures have been developed to address complaints made to JPMorgan Chase Bank, N.A., Toronto Branch and J.P. Morgan Bank Canada (collectively, JPM Canada). Wilmington, DE 19850-7233 Complaint-Handling Procedures If you have a question about your closed and terminated Chase Canada credit card, please contact us: By TelephoneĬanada and U.S.: 1-88 (English and French) By Mail ![]()
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